FAQ

How long will it take for me to receive my package? 

Our goal is to offer you the best shipping options, no matter where you live.

All orders are sent to dispatch immediately after the order is placed. We cannot cancel orders after they are placed. Stories that Matter items are custom made. Normal processing/shipping time is 7-14 business days.Orders are shipped via USPS. Stories that Matter is not responsible for orders lost, mishandled or misplaced by USPS. 

Due to complications regarding the COVID-19 virus orders may take 2-3 weeks to process and ship. 

Can I return/exchange?

We want you to love your 'Stories that Matter' items as much as we do!

If you are not completely satisfied with your purchase you may return the item within 7 days of receiving it for exchange or credit ONLY. There are no refunds. Journals are FINAL SALE. To exchange, customers must contact our support team at storiesthatmatterllc@gmail.com for return instructions. Please DO NOT return any items without contacting the support team first. Items must be in saleable condition (no deodorant stains caused during fitting.) Sorry, shipping costs will not be refunded. Customer is responsible for all return shipping charges (outgoing & incoming). If an exchange is granted by customer service, additional shipping charges do apply. If the exchange includes a new item at an additional cost an invoice will be sent for the difference in cost. Once items are received by our fulfillment center please allow 5-10 days for processing. Orders cannot be cancelled once they are placed. Please email us with any additional questions at storiesthatmatterllc@gmail.com

 

Thank you for your support, we appreciate you.